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Humana notifying some Lafayette customers of possible involvement in privacy incident

Posted at 4:17 PM, Oct 04, 2019
and last updated 2019-10-04 17:17:20-04

Humana is notifying approximately 500 members from the Lafayette area that their information may have been included in a former employee's solicitations.

In December of 2018, Humana terminated a sales agent for violating Humana policy by emailing his Humana client list to his personal email account. After he was fired, the company says they believe he shared the information with his wife and that they used the information to contact individuals to solicit them as future customers of their own insurance brokerage.

The solicitations occurred during April and May of 2019. On July 10, 2019, the former employee's wife provided a statement to Humana confirming that she and her husband had solicited his former clients to become customers of their brokerage. Following an internal investigation, Humana concluded that the solicitations involved the use of information included in the improperly emailed client list.

The following information was contained in the client list:

- Member name, address, e-mail address, telephone number and date of birth
- Humana identification number and plan number

The following information was NOT disclosed in the client list:

- Personal financial information
- Social Security numbers

Humana says they do not believe the information was accessed by anyone else.

Should Humana members notice any changes in their Explanation of Benefits statement, SmartSummary, or medical records that they didn't know about, they should contact Humana immediately at 1-866-427-7478.

While Humana has policies and procedures in place to maintain the security of its members' information, we are taking additional steps as a result of this incident to review and strengthen company safeguards, policies and procedures. In addition, Humana has now terminated its relationship with both agents as the result of their violations of Humana policy.

Members who have any questions about this may contact Humana at 1-866-4ASSIST (1-866-427-7478), from 8 a.m. to 8 p.m., seven days a week. TTY users should call 1-800-833-3301.