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LUS reminds customers of utility bill scam calls

Phone lines down
Posted at 5:12 PM, Nov 22, 2021
and last updated 2021-11-22 18:12:23-05

Lafayette Utilities System is again warning customers about scam calls being made threatening to disconnect electric or water service unless a delinquent bill is paid.

The imposters request immediate payment over the phone or say to call an 800 number for payment.

According to the Federal Trade Commission, which works to prevent scams and unfair business practices, "Scammers can use computers to make it look like they're calling from one place – when, in fact, they're someplace else. If you get a call from someone telling you to make a payment via PayPal, or to buy a GreenDot card or a gift card, it's probably a scam."

LUS shared a list of things customers need to know regarding scam identification:

  • When a payment is past due, customers are sent friendly reminders via automated calls or mailed post cards.
  • Before a bill status is discussed with a customer, account verification is ALWAYS required.
  • When customers speak with a Customer Service Representative, they may be given the option to pay over the phone, but that process will NEVER be performed by a live person.
  • The automated methods LUS provides for our customers to pay a bill would NEVER include methods of payment such as Paypal, Western Union, GreenDot or a gift card.
  • If you get a call, email, text, or even a visit from someone telling you to make a utility bill payment, and you believe it could be a scam, contact LUS on the phone number that appears on your bill, describe what happened, and report the scammers to the Federal Trade Commission and local law enforcement.

Customers can visit www.LUS.org to check on the status of their account under My Account.

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