NewsCovering Louisiana


Louisiana's 211 Network answers nearly 30,000 COVID-19 calls

Posted at 12:53 PM, Mar 31, 2020
and last updated 2020-03-31 13:53:42-04

Louisiana's statewide 211 network is continuing to answer questions and direct the state's residents to information regarding the coronavirus pandemic.

As of Tuesday, March 31, the call center has serviced 29,980 calls seeking information on COVID-19.

More than 29,500 mobile users have texted LACOVID to receive links to,, and

According to the governor's office, 34,918 mobile users have texted GETSNAP to 898-211 for information regarding DCFS, SNAP hotline and the online SNAP application.

The 211 statewide network is a partnership of the Louisiana Department of Health and United Ways throughout the state.

All citizens of Louisiana should call 211 (or text the keyword LACOVID to 898211) for answers to questions they have related to the COVID-19 pandemic.

A COVID-19 resource tab has been added to the governor's website with a list of frequently asked questions including unemployment, business and volunteer resources.

Read more about he recent record-breaking number of calls being answered by the 211 network, here.