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DCFS: Louisiana EBT cards will not work during vendor change over the weekend

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Posted at 9:15 AM, Jun 19, 2020
and last updated 2020-06-19 10:15:56-04

Louisiana EBT cardholders will see a pause in their ability to use their cards over the weekend.

The Louisiana Department of Children and Family Services says they are switching EBT card vendors, and the changeover is happening on June 20, 2020.

Those with cards will see the pause of service from 11:00 pm Saturday, June 20 to around 8:00 a.m. Sunday June 21, 2020. DCFS says that all P-EBT and Louisiana Purchase (SNAP, FITAP, and KCSP) EBT cards will not work during that time.

"Remember that Sunday is Father’s Day, so if you’re planning a nice Father’s Day meal, get your grocery shopping done before Saturday evening," DCFS says.

Cards will work the same after the change of vendor.

  • If you call the EBT customer service number (1-888-997-1117) during the changeover, there may be differences in the way the IVR automated system works. Pay attention to the prompts and simply follow directions to access your account information.
  • After the changeover, everything about your card will work exactly the same. You will still use the same EBT card. You can still shop at the same EBT-accepting stores. You can still access information about your card, including your current balance, by calling the same toll-free number (1-888-997-1117). SNAP, FITAP & KCSP benefits will continue to be loaded onto your card on your same regular issuance date each month.

For more information on the EBT cards click here http://www.dcfs.la.gov/ebt

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