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Cox: Service outage caused by voltage issues

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Posted at 12:20 PM, Oct 23, 2021

Cox Communications says that following their outage on Friday, services are coming back online for customers.

A spokesperson for Cox says that the outages were caused by voltage issues. That has now been resolved. They ask that if anyone is still seeing issues with their equipment, they may need to reset their modems or unplug equipment.

The outage affected Baton Rouge, Lafayette and surrounding areas.

A full statement on the outage update from Cox is below:

We thank our customers for their patience as we worked as quickly as possible to restore outages in Baton Rouge, Lafayette and surrounding areas. The customer outages were caused by voltage issues that have been resolved. Services are coming back online. Customers may need to reset their modem and unplug their equipment, wait 10 seconds, and plug their equipment back in to restart. Some customers may experience intermittent issues as the network is fully restored.

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