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Phone service restored for Cox Business customers

Some issues expected as service is fully restored
Phone lines down
Posted at 11:30 AM, Sep 03, 2019
and last updated 2019-09-03 17:16:02-04

UPDATE: Cox Communications says phone service for business customers has been restored. They apologize for any inconvenience and say customers may still experience intermittent issues over the next few hours as the service is fully restored.

Several police departments in Acadiana are experiencing down phone lines or difficulties with their Cox Communications phone systems on Tuesday, September 3.

"We're aware of the outage for certain Cox Business voice customers and apologize for the inconvenience," said Victor Cooper, Senior Manager, Public Affairs. "The voice platform that provides the service is back online, and we're working to restore connectivity for all customers."


The Youngsville Police Department says their phone lines are currently down due to an outage with Cox Communications.

At this time, the department requests that any emergencies be directed to them by calling 911.

The department will advise when the phone lines return to regular operations.


Carencro Police say they are experiencing intermittent disruptions in their phone services.

Anyone needing to contact the department in an emergency is asked to call 911.

In-person assistance can also be requested at the department's administrative office. The office will be open from 7:30 am until 4:30 pm.

The department says they are working to resolve the issue.


The Franklin Police Department is also currently experiencing phone difficulties. Any emergencies should be reported by dialing 911.

The department says they will update on Facebook when the phone lines are operating again.