Some customers of Lafayette Parish Waterworks District North (LPWDN) may have paid their bills to a third-party payment website not associated with the waterworks district causing delay in actual payment to LPWDN.
LPWDN says that some customers have paid their bills online to a webpage not associated with them. Officials say they were not aware of this webpage but say that these types of third-party payment websites are not illegal. They say that the companies should eventually pay LPWDN but it may cause issues for customers.
"Since these companies are not associated with the Lafayette Parish Waterworks District North in any way, customers using these webpages may be paying higher transaction fees. The companies do not notify the LPWDN when payment is received by them thus making our customers subject to late fees, delinquent fees and disconnection for nonpayment," they said.
All LPWDN customers who pay their bills online are urged to only pay through the official LPWDN website at www.lpwdn.com.