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Entergy under investigation after high bill complaints

Posted at 6:22 PM, Feb 06, 2021
and last updated 2021-02-06 23:21:42-05

LAFAYETTE, La. — Some Entergy customers tell us they've seen a spike in their electric bills, and many have contacted us about the increase.

Public Service Commissioner Craig Greene directed Entergy to investigate claims of high bills. The investigation will look at individual complaints and there will also be a general investigation.

The office is hoping to hear back from Entergy by February 24 with an update on the investigation.

Entergy told us the increases could be coming from higher usage. Since it’s colder in December, more people will use their heaters.

We spoke to one viewer in Arnaudville who tells us his bill increased by 126% in December.

He says he wasn’t at home for seven of the coldest days in the month, which is what Entergy is attributing the increases to.

He shared his billing statements with us, and it shows his bill went from $144.15 in January 2020 to $342.60 in January 2021.

He says he has requested for Entergy to re-read his meter, but they have not shown up.

He tells us he requested to have his meter re-read and tells us Entergy has failed to show up twice.

Another concern viewers say they have is the new meters Entergy installed.

Entergy says the new advanced meters are tested prior to, during, and after installation to ensure they’re accurate. They also say if a customer had an older, analog meter prior to receiving their new advanced meter, there is the possibility their older meter was reading under the actual usage.

Call 1-800-ENTERGY (368-3749) if you have an issue with your bill.

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