Heeding recommendations from Louisiana officials and as an additional precaution, the Lottery will make its office locations available to the public on a by-appointment-only basis.
That change is beginning on Monday March 23, 2020.
“In the matter of a week, the impact of COVID-19 on our day-to-day personal lives and business situations has reached unprecedented proportions in Louisiana,” noted Lottery President & CEO Rose Hudson. “At the Lottery, the safety and health of our employees, players and retail partners has been and will continue to be our highest priority, as we all do our part to combat this virus in our state.”
Players wishing to claim winning tickets of $600 or more can contact a Prize Payment representative at 225- 297-2130 for information on scheduling an appointment.
For all other prizes, players should visit www.louisianalottery.com/claim for more information on ways to claim.
While winning tickets can be claimed by mail, the Lottery reminds players that by law, an original ticket is required for prize payment, and therefore there is no recourse for tickets lost in transit.
“We recognize and regret the inconvenience this new method may cause our players with tickets winning a large amount,” Hudson added. “In these uncertain times, the ultimate goal must be the safety and welfare of our entire Louisiana community, including our employees and players.”
The Lottery will continue to monitor state and federal officials for new information on how to proceed and will be communicating our plans to resume claims office access as the situation changes.