The Louisiana Department of Children and Family Services announced on Tuesday that all offices would temporarily close to visitors due to the changing circumstances involving COVID-19.
Services will instead be conducted by phone, email and online beginning Tuesday, March 17, until futher notice, according to a release.
DCFS says that face-to-face appointments will be rescheduled or conducted by phone with clients to limit any potential exposure to the disease.
Louisiana residents are asked to continue to access information via the following channels:
- To report child abuse, call Louisiana’s child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit dcfs.la.gov/mandatedreporters [dcfs.louisiana.gov].
- To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe [dcfs.louisiana.gov]) or get information about the services online at www.dcfs.la.gov/page/family-support [dcfs.louisiana.gov] or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
- Those specifically looking for a SNAP application can text GETSNAP (no spaces) to 898211, email LAHelpU.DCFS@la.gov [dcfs.louisiana.gov] or call 1-888-LA-HELP-U (1-888-524-3578).
DCFS says they are continuing to monitor the developments and safety recommendations related to COVID-19.
The Department began instituting remote work for their employees on Monday, March 16.
DCFS officials also say that the federal government has not authorized any emergency or disaster SNAP benefits at this time.
However, they are encouraging anyone who doesn't get benefits now to apply - because with changes in working hours and closures, you may be eligible now.
Read more: DCFS: No disaster SNAP; how to get in touch