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DCFS: P-EBT cards will arrive to recipients in plain white envelopes

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Posted at 9:31 AM, Jun 10, 2020
and last updated 2020-06-10 10:31:46-04

The Department of Children and Family Services is asking those who will receive P-EBT benefits to be on the lookout for their arrival.

The first round of Louisiana Pandemic EBT (P-EBT) cards are expected to arrive this week and recipients should be on alert for plain white envelopes with an Austin, Texas, return address.

DCFS says the envelope will include the household’s P-EBT card along with instructions for activating and using the card. More photos of the envelope and its contents can be viewed at www.dcfs.louisiana.gov/pebt-mail .

If parents who successfully applied for P-EBT benefits do not receive their P-EBT card in the mail within one week of the below estimated delivery dates, they should call the LAHelpU Customer Service Center at 1-888-524-3578 to report their card missing and have a new one mailed to them. Estimated delivery dates are as follows:

  • For most who applied before May 25 at 4:30 p.m. and were approved, the card(s) should arrive in the mail the week of June 8.
  • Those who applied between May 25 at 4:30 p.m. and June 1 at 4:30 p.m. and were approved can expect to receive their card(s) by June 13.
  • Those who applied between June 1 at 4:30 p.m. and June 8 at 4:30 p.m. and were approved can expect to receive their card(s) by June 19.
  • Those who apply between June 8 at 4:30 p.m. and the new deadline of June 15 at 4:30 p.m. and are approved can expect to receive their card(s) by June 26.

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