SCP Health teams up with LCG for COVID-19 hotline

Phone lines down
Posted at 1:37 PM, Mar 24, 2020

LAFAYETTE, La. — SCP Health and Lafayette Consolidated Government have announced the launch of a Corona Virus Disease 2019 (COVID-19) Patient Information Line for residents in Lafayette Parish.

According to a release from SCP Health, the service is accessed through the city’s established 311 hotline, available 24/7, and staffed by care coordinators and licensed nurses who can assist with questions pertaining to the virus, screen callers for COVID-19 testing at local testing sites and triage patients as needed.

The service is in collaboration with Lafayette Mayor-President Josh Guillory’s office, nurses and care coordinators through Lafayette General Health System and Our Lady of Lourdes Medical Center.

SCP Health states that the call line is one of several services it has expedited this week in light of the pandemic to clients and their communities.

With this program, when patients call in, they are routed to SCP Health’s Service Center and can select from several service options.

They can hear recorded guidance about their eligibility for COVID-19 testing, elect to receive answers to their COVID-19 questions and concerns or, if the patient believes they have symptoms of the coronavirus, they can speak with a nurse 24/7.

Nurses will screen callers for the criteria necessary for COVID-19 testing at an eligible testing site, answer caller’s additional COVID-19 related concerns and either provide them with further medical information or help them determine the most appropriate course of action based on their specific conditions.

According to SCP Health, the nurses are fielding anywhere from 400-600 calls per day.

If you reside in the Lafayette area you can access the call line by dialing 3-1-1 on your phone.

If you are a medical provider and would like more information about the Patient Information Line service, visit