Blue Cross encouraging telehealth use for patients

Posted at 12:20 PM, Mar 26, 2020
and last updated 2020-03-26 13:20:47-04

Blue Cross and Blue Shield of Louisiana is recommending its members using telehealth options more often to help get care without having to leave their homes to help reduce the spread of Corona Virus Disease 2019 (COVID-19).

Blue Cross and Blue Shield of Louisiana also announced on Thursday that it is making medical or behavioral health online visits at its telehealth platform at available for $0.

According to a release from Blue Cross, it has waived cost-sharing for customers to use BlueCare where members can have 24/7 online doctor visits from any device with internet and a camera, like a smartphone, laptop, tablet or computer.

Blue Cross states BlueCare is a good option to treat routine, non-emergency medical conditions like fever, cough, cold, pink eye, mild stomach viruses, bladder infections, rashes and more. Appointments can also be made with behavioral health providers, including counselors, therapists, psychologists and psychiatrists, who are trained and certified in telehealth care.

BlueCare online behavioral health appointments can be a good service for members who may be feeling stress, anxiety or depression because of COVID-19.

It also opens up more options for members who are looking for ways of getting care for ongoing behavioral health needs such as grief, substance abuse, coping with life transitions, couples counseling and more, without having to go somewhere for an in-person appointment.

Both medical and behavioral health BlueCare visits are currently $0.

BlueCare is available in all 50 states, and BlueCare providers can write prescriptions to treat many conditions via telehealth.

Members can create a BlueCare account at or with the BlueCare mobile app for Apple and Android devices.