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System issue deactivates some DSNAP cards in parishes approved for Delta relief

DCFS provides update on overnight issue
Posted at 9:08 PM, Oct 27, 2020
and last updated 2020-10-27 22:08:56-04

An overnight system issue has deactivated some Disaster Supplemental Nutritional Assistance Program (DSNAP) cards and prevented recipients in the five parishes recently approved for Delta assistance from receiving their second month of DSNAP benefits Tuesday morning.

The Department of Child and Family Services (DCFS) provided an update Tuesday night, explaining that the issue will cause a slight delay in the issuance of automatic DSNAP benefits, as well as automatic replacement benefits.

The department is working with contractors to resolve the issue, including an effort to reactivate cards.

If you are affected, do NOT cancel your card and order another one. This would only cause further delay, and DCFS says they want to avoid that issue if they can. Those with deactivated cards will not lose any of their benefits; even though benefits are delayed, you will receive them.

SNAP cards for Allen, Calcasieu, Cameron, Jeff Davis, and Vernon Parish were mistakenly deactivated.

DSNAP cards for recipients in Acadia and Vermilion Parishes are active and were never deactivated. However, as a result of the error, the second month of benefits for these parishes has been delayed. These two parishes are now scheduled to receive their full DSNAP benefits no later than Thursday, October 29.

The following 14 parishes were scheduled to receive 45% DSNAP Replacement benefits on October 28. This benefit is now rescheduled for no later than Friday, October 30.

Acadia, Allen, Beauregard, Calcasieu, Cameron, Grant, Jefferson Davis, LaSalle, Morehouse, Rapides, St. Landry, Vermilion, Vernon, Winn

The department is working to provide updates as soon as possible.

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