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Cleco makes changes to computer system, including payments

Posted at 12:21 PM, May 23, 2019
and last updated 2019-05-23 13:21:36-04

Cleco has upgraded its computer system to better serve the future needs of its customers, the company tells us.

Because of that, Cleco’s customer service phone lines, website and online bill payment service are experiencing higher than usual usage.

“We appreciate our customers’ patience as hold times on the phone lines may be longer than normal, and some customers may be unable to log into the MyAccount online service,” said Shirley Turner, Cleco vice president of customer experience. “While we are working to restore full customer access to these systems as quickly as possible, Cleco will waive late fees incurred on customer accounts between April 29, 2019, and June 17, 2019, and there will be no service disconnects prior to June 17, 2019.”

Cleco bill payment options:

Online/Telephone: Cleco’s one-time electronic payment service, known as KUBRA, is available for customers to pay their Cleco utility bill online by credit card, debit card or electronic check or pay by telephone at 888-909-4639. There is a $2.50 processing fee charged by the customer’s bank to process KUBRA payments and a Cleco account number and zip code are needed.

In person at the customer service office: If visiting afterhours, payment can be dropped using the night deposit box connected to the building.

Using an authorized pay agent: Locations can be found here.

By snail mail: Send your payment to Cleco Power LLC, P.O. Box 660228, Dallas, TX 75266-0228. Be sure to include your name, address and account number.

For more information, you can follow Cleco on Facebook at @ClecoPower for updates.