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Scam Alert: Scammers claiming to be Entergy

Posted at 3:55 PM, Nov 05, 2020
and last updated 2020-11-05 16:55:03-05

The Better Business Bureau of South Central Louisiana is getting flooded with calls about a 'Utility Scam' once again.

The BBB alerted the public to this scam before, but they wanted to re-issue the alert. These scammers are claiming to be with Entergy, and that you, the consumer, have not paid your bill. The scammers will then say you must pay them immediately, or they will disconnect your services.

And this time, these scammers are contacting local businesses just as much as they are contacting consumers.

In the past, people have told your BBB that their caller ID has even shown Entergy on their phones. Scammers will use a "spoofing" technique to help convince the potential victim that it is a valid call. This scam is most common in the winter and summer months when people are most likely to need their heat or air conditioning.

How the Scam Works:

Utility company imposters will typically reach you with a telephone call or knock on your door claiming to be a representative from the local water, electric, or gas company. In the most common scenario, the scammer informs you that payment is overdue and the utility will be shut off if you don't pay up immediately.

Tips to Spot This Scam:

  • Prepaid debit cards and wire transfers are a red flag. If a caller specifically asks you to pay by prepaid debit card or wire transfer, this is a huge warning sign. Your utility company will accept a check or credit card.
  • Pressure to pay immediately. Scammers will press for immediate payment and may try to intimidate you into giving them your personal and banking information.

To Protect Yourself Against This Scam:

  • Call customer service. If you feel pressured for immediate action by a caller, hang up the phone and call the customer service number on your utility bill. This will ensure you are speaking to a real representative. Never give your personal or banking information to an unverified or unsolicited caller. Just hang up the phone.
  • Never allow anyone into your home unless you have scheduled an appointment or reported a problem. Also, ask utility employees for proper identification before letting them enter.

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