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Lafayette 911 integrates new software for video calls, location

Posted at 1:05 PM, May 07, 2019
and last updated 2019-05-07 14:07:29-04

Lafayette Parish 911 is now using a new software aimed at improving emergency response

The new software, called c-Lite, delivers live video calls and real-time, device-based location to dispatchers, a release from the agency states.

It’s a solution sold by a company called Carbyne, the release states. The new software will improve visibility on the scene and improve emergency response for citizens. This implementation is the first of its kind in Louisiana and continues the parish’s 911 digitization efforts, the release states.

To read about that, click here.

Among the benefits touted are that dispatchers will:

  • Receive device-based location for 911 and non-emergency calls,
  • Receive call-taker enabled video streams from callers, and
  • Instant message with citizens in situations where verbal communications may be untenable.

The cost-effective c-Lite platform is simple for telecommunications to use and sits on their existing systems; the parish did not need to replace any of its current technology.

“Lafayette Parish 911 is leveraging advanced 911 technologies, such as Mark43 and Carbyne, to make citizens and first responders safer.  Both solutions are built for the digital age, providing benefit to our 911 center today, and in the future.” said Craig Stansbury, 911 Director of Lafayette Parish. “Implementing Carbyne’s technology, provides our citizens with easily accessible, next generation emergency services – ultimately decreasing time to dispatch and saving more lives.”