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Entergy warns of utility bill scams

Posted at 11:02 AM, Feb 06, 2019
and last updated 2019-02-06 12:02:31-05

It’s always good to remind customers of the dangers of Utility bill scams, Entergy says.

The utility is offering helpful tips to help people avoid being scammed.

“It’s important to note that Entergy NEVER demands immediate payment from customers over the phone,” the company says. “You shouldn’t give your personal information to strangers. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.”

How can you protect yourself from falling victim to these scams?

If you believe you’re a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general’s office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1‑800‑368‑3749) to speak with a customer service representative.

You should only use authorized methods and legitimate banking information to pay your Entergy bill.

Here’s a list:

  • Pay online – myAccount. For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myAccount to view and pay your bills.
  • Pay by phone – Pay your bill by credit card, debit card or electronic check by calling 1-800-584-1241. BillMatrix, our pay-by-phone provider, will charge a $2.95 service fee.  BILLMATRIX is the only authorized credit card vendor authorized to process these types of payments.
  • Pay by credit/debit card – Pay your bill with a credit card, debit card or electronic check by phone (1-800-584-1241) or through the BillMatrix website, for a $2.95 service fee.
  • Walk-in payment centers – Pay your bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply (New Orleans only).
  • Auto pay bank draft – Automatically deduct your bill payment from your checking account each month. We’ll mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
  • Pay by mail – Send check by U.S. Mail to the remittance address shown on your bill.

For more hints from the company, click here.