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Information for Atmos customers

Posted at 7:15 PM, Mar 24, 2020
and last updated 2020-03-25 14:07:56-04

Atmos Energy has released information about how the company and its employees are handling response to the COVID-19 pandemic.

Atmos Energy employees and contractors will continue to maintain and operate critical natural gas infrastructure, in compliance with social distancing guidelines so that they limit the spread of COVID-19 to ensure the safety of employees, customers, and communities.

"If necessary, we have plans in place to suspend all non-emergency work to maintain the health and safety of our employees, customers, and communities," the company states.

Here are the actions Atmos is taking now:

· Our employees who work in the community are practicing physical distancing to slow the spread; during this time, you’ll see us staying six feet or more away from others as we work.

· Employees are taking prevention measures recommended by the Center for Disease Control and Prevention (CDC) and those who can are working from home.

· To do our part to slow the spread, we have screening protocols in place so that we can stop some types of work and safely limit when service technicians will be in your home or business.

· We have temporarily suspended natural gas disconnections for non-payment. If you are experiencing financial hardship, we have protocols and services available to help you, including ongoing support programs such as Sharing the Warmth and Budget Billing.

"The situation is evolving but our commitment remains the same: safely and reliably delivering natural gas service. Customers with any questions are encouraged to please call us at 888.286.6700. Atmos Energy stands ready to safely serve our customers and take the necessary actions to protect our employees and our communities," the company states.