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Cleco to reinstate disconnects, late fees

Cleco makes changes to computer system, including payments
Posted at 7:17 PM, Sep 30, 2020
and last updated 2020-09-30 20:17:08-04

PINEVILLE, La. — Cleco will reinstate disconnect procedures and late fees starting Thursday, Oct. 1, and its temporary reimbursement of the KUBRA online payment processing fees also will end Sept. 30.

According to a release, the utility company is offering long-term, interest-free payment plans to assist customers with past due bills.

Cleco temporarily suspended service disconnects and late fees beginning March 13 to help customers facing financial challenges related to the COVID-19 pandemic, the release states.

On April 15, Cleco says it also began reimbursing customers the $2.50 processing fee charged by the company’s third-party online payment processor, KUBRA. In July, customers with past due bills were automatically set up on long-term payment plans to further assist.

Under Cleco guidelines, payment for electricity used is due when the bill is received, the release states.

Cleco says that, as a courtesy, customers are given a 20-day grace period from the billing date to make their payment. After the 20-day grace period, a late fee is assessed, and the service is subject to disconnect.

The company initially announced it would reinstate disconnect procedures and late fees beginning Sept. 1, but the reinstatement was postponed until Oct.1.

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