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Cleco alerts customers to scam

Posted at 12:34 PM, Oct 16, 2019
and last updated 2019-10-16 13:34:48-04

Bill pay scammers are back in action taking advantage of Cleco customers through fraudulent phone calls that demand immediate payment and threaten disconnection of power.

Individuals who appear knowledgeable of a customer's account call demanding payment of an electric bill using a pre-paid card. The caller will even tell customers where to buy the cards. Customers are asked to call back with the card number. When making the return call, the customer will hear a recording that identifies the number as a valid Cleco payment service.

Customers should know three very important points that could prevent them from being taken advantage of by these scammers. First, Cleco does not make personal calls demanding payment of overdue accounts. Second, a Cleco representatives will not suggest a payment method. Third, Cleco does not demand that customers use certain locations for payment.

If a Cleco customer receives a call that raises doubt, Cleco suggests the customer hang up the phone immediately, and call Cleco's toll free number not the number given by the caller.

Customers can reach a valid Cleco representative by calling 1-800-622-6537 or visiting a local customer service office. Customers also can validate a balance on a bill by using the company's online customer service application, MyAccount.