Americans who waited until the last day to pay their taxes online got an unwelcome surprise: The IRS website to make payments and access other key services is down.
The IRS still expects Americans to pay their taxes but U.S. Treasury Secretary Steve Mnuchin says extensions will be granted to those impacted when the site is up again.
Urgent: IRS provides an extra day for taxpayers to file, pay their taxes following system issues. File by midnight, April 18.
— IRS (@IRSnews) April 17, 2018
The IRS said in a statement that "certain IRS systems are experiencing technical difficulties." It also said that at this point, the problem appears to be a hardware issue.
The agency advised taxpayers to "continue filing their tax returns as they normally would."
The problem is, electronic filing is the most popular way to file. And the IRS offered no immediate solution but said the returns will be processed when feasible.
However, Mnuchin who oversees the IRS, said that they expect the direct pay system to go up shortly.
"We’ll make sure taxpayers have extensions once the system comes up to make sure they can use it and it in no way impacts people paying their taxes," he told reporters in New Hampshire. "It was just a technical issue we’re working through. A high volume technical issue that impacted the system."
Pages on the IRS website (www.irs.gov) used to view account information, make a direct payment or set up a payment plan were all not functioning most of the day Tuesday.
It’s unclear when and why the failure occurred. But it appears, based on a message on the site, that the online payment system became unavailable at 2:50 A.M. ET that morning.
It’s unclear how many people were impacted Tuesday but, by comparison, about 5 million tax returns were filed on the final day of last year’s tax season.
The IRS snafu also caused problems for popular third-party tax preparers such as Turbo Tax and H&R Block. Both said that they will hold onto customer tax returns and file them as soon as the IRS system reopens.
Tax day falls on April 17 this year because April 15 was a Sunday and April 16 was Emancipation Day, a holiday in Washington, D.C.
IRS Acting Commissioner David Kautter testified during a House Oversight Hearing Tuesday that a number of systems are down at the moment and that the agency is working to resolve the issue.
Trump’s top economic adviser Larry Kudlow offered a deadpan reaction when asked about the failure.
"The IRS is crashing? Sounds horrible. Really bad," he said during a briefing with reporters in West Palm Beach, Florida. "I hope it gets fixed."
The IRS typically recommends that taxpayers use electronic filing to avoid common mistakes. Online filing is quicker than dropping something in the mail – when the site works, of course.