Covering Louisiana

Aug 27, 2014 3:18 PM

Xerox Maintenance Will Suspend EBT Transactions for Five Minutes Tonight

Xerox, a third party contractor for the Department of Children and Family Services (DCFS), will conduct system maintenance at 11:00 p.m. tonight, Wednesday, August 27, 2014, that will suspend Electronic Benefits Transfer (EBT) transactions for approximately five minutes.

During the system maintenance, no transactions will be approved and any cardholders shopping or using an ATM at that time will receive a declined response.

The maintenance is routine and is not expected to last longer than five minutes. Clients who receive a declined transaction during the maintenance are encouraged to wait several minutes and try the transaction again.

In the event the EBT host is unavailable for longer than five minutes, DCFS reminds retailers to follow their established policies and procedures. Retailers who have questions regarding the tests can call 1-866-880-5264.

DCFS contracts with Xerox to distribute benefits through EBT for the Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), and cash benefit payments through Kinship Care Subsidy Program (KCSP) and Family Independence Temporary Assistance Program (FITAP).

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