Mar 11, 2013 7:12 PM by Tonya LaCoste
A computer glitch is causing tax refund delays for H&R Block customers. In an emailed statement, Corporate Communications Director Gene King said there was an issue with some tax returns filed before Feb. 22 that include certain education credits claimed on Form 8863. "We are working with the IRS to expedite a solution to this issue for all of our affected clients," King said.
The following is the remainder of King's statement:
If you received a notice requesting additional information for Form 8863 and already responded to the IRS, or have not received a notification to date, there is no additional action needed at this time.
For those clients who have received a letter from the IRS and have yet to respond, please call your local H&R Block office or 800-HRBLOCK. The office or customer service agent will be able to better serve you and provide next steps.
The IRS has stopped sending letters based on this Form 8863 issue to this group of affected H&R Block clients.
For those H&R Block clients who received the IRS letter regarding form 8863 that said it would take 6-8 weeks to receive a refund after this issue was resolved, we are assured it will not take that long. We continue to work with the IRS and as we have more specifics on timing and any other updated information, we will share it with our clients.
H&R Block appreciates that this issue may cause problems for our clients. We will continue to update clients as more information becomes available. We thank clients for their patience while we work with the IRS to expedite the filing process on their behalf.