Covering Louisiana

Oct 14, 2013 3:31 PM by Ian Auzenne (Photo Courtesy: MGN Online)

DCFS: Stores responsible for overcharges on EBT cards

The Louisiana Department of Child and Family Services says no tax dollars were lost this weekend when the system that processes food stamp charges went off line.

According to Trey Williams with DCFS, emergency procedures were in place to prevent unauthorized state funds from being spent. Williams says stores that accept EBT payments were supposed to call Xerox, the contractor who administers the EBT program in Louisiana, to receive an authorization number for purchase over $50.

Some stores, Williams says, did not follow that procedure and saved the transactions until Xerox fixed the glitch in the EBT system. According to Williams, the stores that saved the purchases instead of calling for an authorization number will receive only the amount of money available on the EBT cards used in their stores. Any purchases that went over an available balance, he says, will have to be covered by those stores.

Williams says the state is looking at the contract with Xerox to see if any terms were breeched during the outage.

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