Posted: May 17, 2013 6:08 PM by Chris Welty
Updated: May 17, 2013 8:46 PM
A military family from Carencro, stationed overseas in Germany is fighting Carnival Cruise Lines for a refund.
The couple was set to go on a Mediterranean cruise but received military orders they could not leave Germany.
So, should they receive a refund? After KATC made a phone call to Carnival, the cruise line says it will be giving Staff Sergeant Logan Chapman and his wife Carolyn their full refund. The Chapman family says getting to this point hasn't been easy.
"Being part of the army, we know that things can change quickly," said Staff Sgt. Chapman.
Originally, the military gave the Chapmans the green light to go on their 12 day cruise. Logan was then notified about a mission and his battalion commander placed a ban on traveling outside the country. For the past week and a half, the couple has been fighting Carnival for a full refund.
"Being military, I understand policy. I understand the importance and solidity of policy, but I also understand there are exceptions," said Staff Sgt. Chapman.
They say originally, Carnival was only willing to refund half of their trip in cash and the other half would be a cruise credit.
"It shouldn't matter what their mission is. If they get a change in orders, they get a change in orders," said Carolyn.
Carnival Cruise Lines released this statement to KATC saying, "Normally when a military guest cancels due to being deployed once they provide us with their deployment papers we offer them compensation, in the form of a future cruise credit or a refund. On May 14th, Mr. Chapman and guest was advised to send us proof of military deployment to look into his situation and thus far we have not received any documentation from him."
The Chapmans say they were not asked to provide paperwork, but will to receive a full cash refund.