Jul 2, 2013 11:28 AM by MELISSA CANONE
The Better Business Bureau of Acadiana has revoked the accreditation of three Acadiana companies for violations of their BBB Accreditation Agreements. Accredited Businesses must maintain high standards for fair and honest business practices and can be denied accreditation if they fail to comply.
The BBB's Board of Directors took these actions June 27, 2013, and notified Pools Unlimited Inc., 143 White Wing Lane, Sunset, LA 70584 its accreditation was revoked for failure to resolve two complaints. BBB Accredited Businesses are required to respond to customer complaints, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
BBB notified Landry's Collision Center, 207 West Broussard Road, Lafayette, LA 70506, its accreditation was revoked for failure to arbitrate a compliant. According to the BBB Code of Business Practices, businesses are required to make a good faith effort to resolve disputes, which includes arbitration. The company failed to agree to arbitrate at the request of BBB.
BBB notified Benoit Roofing & Construction, P.O. Box 60476, Lafayette, LA 70596, its accreditation was revoked for failing to provide licensing information in a timely manner and quickly responding to BBB requests for this information. According to the BBB Code of Business Practices, companies are expected to fulfill all licensing and bonding requirements, including all licensing and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
All three companies have the opportunity to appeal their revocation with the Board of Directors within 30 days of the action. .
Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously, as BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. All accredited Businesses promise to embody integrity in all business dealings, market place transactions and made commitments.