Safe Families

Mar 17, 2014 2:05 PM by PRESS RELEASE

BBB alerts Acadiana to Netflix scam

Better Business Bureau of Acadiana is alerting Acadiana to a Netflix scam designed to steal personal information from subscribers.

Consumers reporting the scam said Netflix users are directed to a phony webpage via a pop-up or email that resembles the actual Netflix login page.

Netflix users then enter their account information and the fake website will claim that the user's account has been suspended.

A fake customer service number is provided and a "representative" recommends the user download the "Netflix support software," which is remote login software that gives the fake representative full access to the user's computer.

According to BBB reports, Netflix has a very good consumer reputation and scammers are taking full advantage of it to steal information.

There are three key indicators consumers should look for that show an email involved in this scam is not from Netflix.

First, the phone number is not Netflix. Instead, the number belongs to a call center in India. Second, the webpage is a popup or, in some cases, an email. Third, the "representative" wants to log in to your computer via remote software.

Here are some tips on how to avoid this scam and others like it:

  • Never let someone login to your computer remotely. When someone logs in, they can do anything on your computer. They can access anything including personal and financial information.

  • Do not click links in emails. It is better to type the address in the search bar manually.

  • If the URL seems odd, do not continue to go to the site. If it is a scam, it will most likely have an unusual URL. It will likely contain a common name but be accompanied by some jumbled letters or numbers.

  • Always look up the company's phone number on their website. If you need to call a company, look it up on their official website. This can make sure that you are calling a legitimate number.

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