Mar 11, 2013 3:28 PM by MELISSA CANONE
The Better Business Bureau of Acadiana is alerting local consumers and businesses to a Tampa, Florida company that local businesses allege calls trying to sell light bulbs, records the conversation then alters the recorded tape to sound like an order was actually placed.
The consumer then has to pay a restocking fee in order to return the merchandise.
The BBB of Acadiana has recently received several calls concerning Commercial Lighting Company, also known as Commercial Lighting Tampa, which has been allegedly running this scheme into the Acadiana area.
According to local businesses, the company has called into the Acadiana region before and has recently begun telemarketing to local businesses in the area again.
The company currently has a C- rating with the BBB. Factors that lowered Commercial Lighting Company's rating include 48 complaints filed against business and the business failed to resolve underlying cause(s) of a pattern of complaints.
Although the Commercial Lighting has responded to the 48 complaints, there is still an alert out on the company.
The alert reads, "BBB has received a pattern of complaints concerning misrepresentation in the business' selling practices. Customers state they never ordered products from the business, however they received an invoice for the unordered products. If the customer wants to return the bulbs, they must pay a restocking fee."
The alert goes on to say that if consumers have complaints or concerns, they should contact Executive Vice President Thai Huynh at (813) 935-4448 ext. 110 or email@example.com prior to contacting the BBB.
The BBB offers the following tips to avoid being taken by this and similar schemes:
· Immediately request to be removed from the marketer's calling list and hang up if you suspect the call is a telemarketing scheme. Try to avoid saying the word "yes," as his can be recorded and edited to make it appear that you actually placed an order by unscrupulous telemarketers.
· Be particularly careful about supplying your credit card number over the telephone when you did not place the call and you are not familiar with the party on the other end of the line.
· Be extremely cautious if the caller says a decision concerning an investment or purchase must be made immediately.
· Be wary of offers for free merchandise or prizes. Offers that sound too good to be true generally are not true.
· Be sure to thoroughly check on these companies and charities as well.
· Sign up for the National Do Not Call Registry at (888) 382-1222.
· If you suspect you have been the victim of Telemarketing fraud, do not hesitate to report it to your Better Business Bureau, Federal Trade Commission, state attorney general, U.S. Postal Inspector, or other appropriate agencies.
The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. Please contact the BBB at www.acadiana.bbb.org or (337) 981-3497 24 hours a day for information on businesses throughout North America.
The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.
Acadiana residents can now have BBB information in the palm of their hand with the official BBB Search app, a convenient, mobile BBB solution available for the iPhone, iPad and iPod Touch. The app can be found at: http://itunes.apple.com/us/app/bbb-search-find-local-businesses/id440014505?mt=8.
1 day ago