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Mar 12, 2012 7:43 AM by AP

Baton Rouge 311 service hotline to improve

BATON ROUGE, La. (AP) - Officials say the East Baton Rouge 311 hotline to report complaints, like traffic signal outages, trash pickup and damaged sidewalks, is being upgraded to ensure faster, more efficient responses.

Since 2005, the city-parish has operated the hotline, where people with the 225 area code can call toll free and report concerns about stray animals, overgrown lots and other litter court violations, mosquito problems, potholes, tree and branch hazards, and unpermitted construction and zoning violations.

David Guillory, assistant Public Works director over maintenance, tells The Advocate new software with mapping capabilities similar to Google maps, will allow the call taker to identify the location of the complaint and assign it to workers immediately.

Guillory says the software purchase, which included training for employees, cost about $75,000.

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